Evolve Insights

Listening makes leaders better human beings and helps them improve their businesses from what others have to say. Listen more!

Every successful business has experienced failure at one point in its life. Businesses that hope to survive must be ready to learn.

To steer economic development, businesses need a supportive regulatory environment. How easy is it to do business in Kenya?

Many businesses focus on customer experience with some enthusiasm. However, the same level of enthusiasm is not seen in the employee experience.

Redefining customer service week also means spending this week looking out for opportunities to improve both internal and external service delivery.

As it appeared in the Daily Nation on September 29th 2020 Dr Lucy Kiruthu The COVID-19 crisis has not prevented entrepreneurs from generating new and innovative business ideas. Largely, new businesses ideas come from diverse sources. Every time I speak to a real entrepreneur, I am curious to find out how they started their business. By a real entrepreneur, I mean one that has built a viable business not a tenderpreneur. For some entrepreneurs, previous experience in the industry gave them the push to start their own business. For others, they simply thought through what can be done or what needs to be improved and they acted. Some entrepreneurs have built their businesses based on a problem they identified and their motivation was to provide a solution. These are just but a few examples of how new business ideas are generated. During the COVID-19 season, some people swiftly generated new business ideas because they found themselves…

It is possible to eliminate negativity if business leaders take the right action! Do not let poor staff attitude continue to hurt your revenues!

Knowledge workers require a different kind of business leadership. One that recognizes not only the competence level of employees but also their interests.