Evolve Insights

As it appeared in the Daily Nation on June 30th 2020 Dr Lucy Kiruthu Do you own a share of the company where you work? If the company where you work is traded publicly at the Nairobi Securities Exchange, have you bought its shares? If the company’s shares are privately held, are you one of its shareholders? The idea that employees can own the companies where they work is not too foreign. Locally, I know of a few companies that provide their employees with share ownership. Some are startups that offer all their employees share options from inception. Others are large well-established companies that offer their senior managers share options, have stock-based compensation schemes or match employees share purchase. Is it likely that employees’ ownership in companies is the future? I believe that employees owned companies are becoming more and more attractive to employees and even to employers.  One of the largest employed owned companies is Publix…

This season has provided hotels and restaurants an opportunity to rethink what they do and how they do it and on how to bounce back!

During this challenging COVID-19 times, empathy is a competency that we all need in the workplace.

Businesses need to continue preparing continuity plans to guide prevention and recovery from potential threats. It is time to also rethink those plans and add pandemics as a potential threat.

Clearly, the future of customer experience already exists. Smart businesses obsess about their customers and continue to give the overall experience a makeover.

Businesses must continue to take precautionary measures to reduce the risk infection as they navigate the new normal

How has your webinar experience been? In search for new knowledge and skills, many will be turning to webinars as a learning platform as well as for conferences.

In redesigning the customer journey, we must ask ourselves several questions. What has changed about how our customers act or react?

Businesses that are flexible will successfully meander through the crisis resulting from the COVID-19 pandemic.