WELCOME TO OUR BLENDED E-LEARNING COURSE

The Nuts and Bolts of Customer Experience

This course is designed for everyone in business with a desire to understand customer experience and improve their customers’ overall experience. This course is suitable as an introductory course or as a refresher for those in leadership, those in the frontline and everyone in business.

Facilitated By Dr. Lucy Kiruthu
Lead Consultant, Evolve Business Consultants Ltd
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Modules

This two weeks course is structured in 6 modules and runs once every month or on a need-be basis.  The total time investment for the course is 17 hours.  The course modules are:-

  • Introducing Customer Experience
  • The Foundations of Customer Experience
  • The principles of customer experience
  • Designing a Positive Customer Experience
  • Measuring Customer Experience
  • Improving Customer Experience

The course combines self-learning content, with discussion forums as well as virtual live sessions with the lead facilitator. Each module has learning material, questions that help the participants reflect as well as a quiz. The course instructor is also available for live chat with participants once a week and all other chats will be responded to daily.

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Customized In-House Training Programs

In addition to this flagship course we provide customized in-house virtual training.

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