Evolve Insights

Evolve Insights

Having Trouble with Strategy Execution?

As it appeared in the Daily Nation on April 16th 2019 Dr. Lucy Kiruthu Many…

Dr. Lucy KiruthuApril 16, 2019

Evolve Insights

Mishandled Customers’ Complaints are Expensive

As it appeared in the Daily Nation on April 9th 2019 by Dr. Lucy Kiruthu…

robertApril 9, 2019

Evolve Insights

Is Your Culture Helping or Hurting Your Business?

As it appeared in the Daily Nation on April 2nd 2019 Dr. Lucy Kiruthu Every…

robertApril 2, 2019

Evolve Insights

Healthcare Lagging Behind in Customer Experience

As it appeared in the Daily Nation on March 26th 2019 Dr. Lucy Kiruthu A…

Dr. Lucy KiruthuMarch 27, 2019

Evolve Insights

Why are we Quiet on Corruption in the Private Sector?

As it appeared in the Daily Nation on March 19th 2019 Dr. Lucy Kiruthu As…

robertMarch 19, 2019

Evolve Insights

Do you know your rights as a Consumer?

As it appeared in the Daily Nation on March 12th 2019 Dr. Lucy Kiruthu Are…

robertMarch 13, 2019

Evolve Insights

The Pain of Being an Insurance Customer in Kenya

As it appeared in the Daily Nation on March 5th 2019 Dr. Lucy Kiruthu The…

robertMarch 5, 2019

Evolve Insights

Are hotels staying ahead in guest experience?

As it appeared in the Daily Nation on February 26th 2019 Dr. Lucy Kiruthu Almost…

robertFebruary 26, 2019

Evolve Insights

Nothing so unique about most banks in Kenya

As it appeared in the Daily Nation on February 19th 2019 by Dr. Lucy Kiruthu…

Dr. Lucy KiruthuFebruary 19, 2019

Evolve Insights

Why Basic Courtesy and Friendliness Matters in Business

As it appeared in the Daily Nation on February 12th 2019 Dr. Lucy Kiruthu Businesses…

Dr. Lucy KiruthuFebruary 12, 2019