Airlines have an opportunity to handle customers and do so with elegance. Customer experience remains a missing link in air travel!
Dr. Lucy KiruthuAugust 5, 2021
By experience management, we can learn both how to manage and how not to manage.
Dr. Lucy KiruthuJuly 16, 2021
There is certainly a need to streamline email communication in many organizations. It is time for our organizations to rethink their use of emails.
Dr. Lucy KiruthuJuly 16, 2021
Customer-centric businesses are intentional about building their culture around the customer. Do you know what your customers’ needs are?
Dr. Lucy KiruthuJuly 16, 2021
Legacy is not just what we leave; it is about how we live every day! Those in business need to focus more on those they lead and influence.
Dr. Lucy KiruthuJune 28, 2021
Africa is at the start of a food revolution and the food industry business prospects are great.
Dr. Lucy KiruthuJune 18, 2021
Appreciating that we are in the experience economy should make all businesses in Africa intentional about their customers' experience.
Dr. Lucy KiruthuJune 11, 2021
Are you happy with your current business name? Is it catchy? Does it sound good? Does it convey some meaning?
Dr. Lucy KiruthuJune 3, 2021
How effective are these AGMs in giving the shareholders control over the affairs of those companies? Do AGMs give the shareholders a voice?
Dr. Lucy KiruthuJune 3, 2021
