Delight Your Customers
at Every Interaction & Watch
your Business Grow!


Customer Experience Strategy at Work!


Your Customer Experience Training
Partner of choice since 2009!


2021 is the Year to Obsess
about our Customers!


Guided by our 3 core
values, we deliver business
transformation outcomes


Customer Exeperience at Its Best

A collection of 250 short thoughts that will transform your customer experience!


My Motivation is to see our customers excel!


Evolve Advisory


Our number one focus is building customer-centric businesses!

When the culture is customer-centric customer satisfaction and loyalty thrives and this drives business performance.

Guided by the Evolve Customer-Centric Model, we immerse ourselves in your business to fully understand your needs and walk the journey of embedding Customer-Centricity.

Evolve Training

We develop customer focused teams!

Our services include:-

To book your training session

Evolve Research

We capture customer and staff insights to support the customer experience transformation process!

Our services include:-

  • Voice of the Customer
  • Employee Engagement Insights
  • Mystery Shopping
Talk to us

Evolve Insights

Evolve Insights
December 20, 2021

Be ‘Nice’ to Work With

We need more respect and more empathy among colleagues in the workplace. Being nice is not only reserved for those in customer experience.

The Power of Consistency

| Evolve Insights | No Comments
Every smart business takes advantage of the power of consistency as a key differentiator.

The Evolution of Careers

| Evolve Insights | No Comments
The ongoing evolution of careers is likely to result in workplaces that bear little or no resemblance to the past.

The Customers’ Obligation

| Evolve Insights | No Comments
As customers, we have some control over our interactions with businesses. This week, reflect on how to be better customers!
Read More Articles

About Lucy Kiruthu

Customer Experience and Strategy Expert

Lucy is on a mission to inspire positive change in business and society. Since 1998, Lucy has worked across industries both in management and offering business advisory services.

Lucy is keen on custom-made solutions that build customer-centric businesses and drive performance. Her experiences range from shaping the overall strategy, designing a delightful end-to-end customer experience and developing the team’s competencies.

At SNDBX, Lucy is the Customer Experience Expert.

We’d like to hear from you!

For more information, please contact us with the following details and you will receive a response within 24 hours. Thank You!

Evolve Business Consultants Ltd
SNDBX, Ground Floor, Pioneer Point, Chania Avenue, Kilimani, Nairobi.


Call Us on +254 723 949362

Contact Person: Dr. Lucy Kiruthu – Lead Consultant

Customer Experience at Its Best

by Dr. Lucy Kiruthu

Get your copy today at  Ksh 500 per copy. Bulk purchase 100 copies for Ksh. 40,000.

Buy via MPESA and have a copy delivered.

  1. Go to M-Pesa menu
  2. Lipa na M-Pesa
  3. Buy Goods and Services
  4. Enter Till No. 532314
  5. Amount: Ksh. 500 + applicable delivery costs.

Delivery within Nairobi – Ksh. 200
Delivery outside Nairobi – Ksh. 350
Delivery by post – Ksh. 50

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