The Power of Consistency
Every smart business takes advantage of the power of consistency as a key differentiator.
Evolve Advisory
Our number one focus is building customer-centric businesses!
When the culture is customer-centric customer satisfaction and loyalty thrives and this drives business performance.
Guided by the Evolve Customer-Centric Model, we immerse ourselves in your business to fully understand your needs and walk the journey of embedding Customer-Centricity.
Evolve Training
We develop customer focused teams!
Our services include:-
- Keynote Speaking
- Leadership Program
- Staff Training
- Blended Learning
- The Nuts and Bolts of Customer Experience Training Program
To book your training session
Evolve Research
We capture customer and staff insights to support the customer experience transformation process!
Our services include:-
- Voice of the Customer
- Employee Engagement Insights
- Mystery Shopping
Evolve Insights
As customers, we have some control over our interactions with businesses. This week, reflect on how to be better customers!
When I reflect on my journey in customer experience, I am overwhelmed with gratitude. It has been a privilege.
The starting point is to invite your team to generate creative ideas to make Customer Service Week 2021 memorable.
About Lucy Kiruthu
Customer Experience and Strategy Expert
Lucy is on a mission to inspire positive change in business and society. Since 1998, Lucy has worked across industries both in management and offering business advisory services.
Lucy is keen on custom-made solutions that build customer-centric businesses and drive performance. Her experiences range from shaping the overall strategy, designing a delightful end-to-end customer experience and developing the team’s competencies.
At SNDBX, Lucy is the Customer Experience Expert.
We’d like to hear from you!
For more information, please contact us with the following details and you will receive a response within 24 hours. Thank You!
Evolve Business Consultants Ltd
SNDBX, Ground Floor, Pioneer Point, Chania Avenue, Kilimani, Nairobi.
Email: tellusmore@evolve-consultants.com
Call Us on +254 723 949362
Contact Person: Dr. Lucy Kiruthu – Lead Consultant
Customer Experience at Its Best
by Dr. Lucy Kiruthu
Get your copy today at Ksh 500 per copy. Bulk purchase 100 copies for Ksh. 40,000.
Buy via MPESA and have a copy delivered.
- Go to M-Pesa menu
- Lipa na M-Pesa
- Buy Goods and Services
- Enter Till No. 532314
- Amount: Ksh. 500 + applicable delivery costs.
Delivery within Nairobi – Ksh. 200
Delivery outside Nairobi – Ksh. 350
Delivery by post – Ksh. 50
Enter your details below to allow processing and shipping