As it appeared in the Daily Nation of July 17th 2012 By Lucy Kiruthu The ethics debate goes on. On one end it is driven by the insertions in our new constitution. The chapter 6 on leadership and integrity has especially raised many points to ponder and so has section 46 on consumer rights. On the other end the debate has been initiated by scandals that leave us with many questions than answers on commitment levels to customers. It is for this reason that I feel we need to take a look at the ethical dimension of customer service. Most will agree that many of the issues in business ethics have been about leadership, human resources, production, accounting and marketing. Why has customer service been left out on this list? It is no doubt that it has a straight forward ethical dimension. It has been a must have value for many of our organizations. Values and…

Dr. Lucy KiruthuOctober 24, 2014