Dr. Lucy Kiruthu

Every entrepreneur must be aware when additional assistance is needed in order to successfully manage growth.

The visualizing process helps business leaders to have in place a shared vision, and this gives direction.

Complying with regulations while providing positive customer experiences is difficult. Regulatory compliance should not cause customer pain.

What are the reasons that make you love your bank? What makes you not love your bank?

Business leaders that lead with empathy are more successful in fostering a healthy work environment. Empathy must begin with leadership!

Why is there a lack of accountability? Why do we object to being held accountable for our actions, or lack thereof?

Female entrepreneurs have many stories to tell about the difficulties they face and how they overcome them.

Are we celebrating women in business enough? Supporting women-led and women-owned businesses is one way to celebrate women in business.

A new year provides an opportunity to set new goals and to do things differently. Here are four ways that can make your business stand out in 2022

It is exciting to see a group of Kenyan professionals go on the path to becoming Certified Customer Experience Professionals this year (CCXP).