To steer economic development, businesses need a supportive regulatory environment. How easy is it to…
Dr. Lucy KiruthuOctober 29, 2020
Banks need to rethink customer experience. It all starts with leadership commitment. How committed are…
Dr. Lucy KiruthuOctober 14, 2020
Redefining customer service week also means spending this week looking out for opportunities to improve…
Dr. Lucy KiruthuOctober 7, 2020
As it appeared in the Daily Nation on September 29th 2020 Dr Lucy Kiruthu The…
Dr. Lucy KiruthuSeptember 30, 2020
It is possible to eliminate negativity if business leaders take the right action! Do not…
Dr. Lucy KiruthuSeptember 23, 2020
Knowledge workers require a different kind of business leadership. One that recognizes not only the…
Dr. Lucy KiruthuSeptember 15, 2020
The customers’ voice need to be heard loud and clear in the boardrooms. Every smart…
Dr. Lucy KiruthuSeptember 9, 2020
The CEO effect is simply the variance in business performance that can be explained by…
Dr. Lucy KiruthuSeptember 1, 2020
Smart businesses make it easy for customers to give feedback. What are your customers saying?…
Dr. Lucy KiruthuAugust 26, 2020
