• Follow @EvolveAdvisory
  • Email: tellusmore@evolve-consultants.com
Hit enter to search or ESC to close
Evolve Business Consultants
  • Home
  • Keep Evolving
    • Evolve Advisory
    • Evolve Training
    • Evolve Research
  • Evolve Insights
  • About Lucy
  • Talk To Us
  • E-Learning Center
Category

Evolve Insights

Evolve InsightsFeatured

My Journey in Customer Experience

When I reflect on my journey in customer experience, I am overwhelmed with gratitude. It has been a privilege.
Dr. Lucy Kiruthu
Dr. Lucy KiruthuSeptember 29, 2021
Evolve Insights

Ways to Participate in the Customer Service Week

The starting point is to invite your team to generate creative ideas to make Customer Service Week 2021 memorable.
Dr. Lucy Kiruthu
Dr. Lucy KiruthuSeptember 29, 2021
Evolve Insights

Streamlining Omni Channel Management

Omnichannel management is making the end-to-end customer experience smoother and reducing possible friction from the use of different channels.
Dr. Lucy Kiruthu
Dr. Lucy KiruthuSeptember 21, 2021
Evolve Insights

Business Schools in Africa Lagging Behind

The weak link between academia and industry needs strengthening. Are they lagging behind in giving quality business studies?
Dr. Lucy Kiruthu
Dr. Lucy KiruthuSeptember 21, 2021
Evolve Insights

Tightening the End-to-End Patient Experience

Healthcare institutions should be intentional about reducing the pain in the patients’ end-to-end experience.
Dr. Lucy Kiruthu
Dr. Lucy KiruthuSeptember 21, 2021
Evolve Insights

Missing Link in Air Travel

Airlines have an opportunity to handle customers and do so with elegance. Customer experience remains a missing link in air travel!
Dr. Lucy Kiruthu
Dr. Lucy KiruthuAugust 5, 2021
Evolve Insights

Major Trends in Customer Experience

Leaders hoping to make a difference in how their businesses experience interact with customer must go beyond the talk.
Dr. Lucy Kiruthu
Dr. Lucy KiruthuAugust 5, 2021
Evolve Insights

How not to manage

By experience management, we can learn both how to manage and how not to manage.
Dr. Lucy Kiruthu
Dr. Lucy KiruthuJuly 16, 2021
Evolve Insights

Streamlining Email Communication

There is certainly a need to streamline email communication in many organizations. It is time for our organizations to rethink their use of emails.
Dr. Lucy Kiruthu
Dr. Lucy KiruthuJuly 16, 2021
Evolve Insights

Customer-Centricity is a Leadership Responsibility

Customer-centric businesses are intentional about building their culture around the customer. Do you know what your customers’ needs are?
Dr. Lucy Kiruthu
Dr. Lucy KiruthuJuly 16, 2021
Previous 1 2 3 4 5 … 38 Next

Trending

  • The Entrepreneurship Space in Kenya is Buzzing May 28, 2019
  • The Power of Listening December 14, 2016
  • The Changing Consumer Behaviour in Kenya February 27, 2018

Recent

  • My Journey in Customer Experience September 29, 2021
  • Entrepreneurs Need Support to Manage Growth April 26, 2022
  • Creating a Vision for Our Businesses April 26, 2022
  • Balancing Compliance and Customer Experience April 13, 2022
  • Do you love your bank? April 13, 2022
  • empathyLeading with empathy brings out the best in staff. April 13, 2022

© 2022 Evolve Business Consultants.

  • Home
  • Keep Evolving
    • Evolve Advisory
    • Evolve Training
    • Evolve Research
  • Evolve Insights
  • About Lucy
  • Talk To Us
  • E-Learning Center
  • Follow @EvolveAdvisory
  • Email: tellusmore@evolve-consultants.com