Evolve InsightsFeatured My Journey in Customer Experience When I reflect on my journey in customer experience, I am overwhelmed with gratitude. It has been a privilege.Dr. Lucy KiruthuSeptember 29, 2021
Evolve Insights Ways to Participate in the Customer Service Week The starting point is to invite your team to generate creative ideas to make Customer Service Week 2021 memorable.Dr. Lucy KiruthuSeptember 29, 2021
Evolve Insights Streamlining Omni Channel Management Omnichannel management is making the end-to-end customer experience smoother and reducing possible friction from the use of different channels.Dr. Lucy KiruthuSeptember 21, 2021
Evolve Insights Business Schools in Africa Lagging Behind The weak link between academia and industry needs strengthening. Are they lagging behind in giving quality business studies?Dr. Lucy KiruthuSeptember 21, 2021
Evolve Insights Tightening the End-to-End Patient Experience Healthcare institutions should be intentional about reducing the pain in the patients’ end-to-end experience.Dr. Lucy KiruthuSeptember 21, 2021
Evolve Insights Missing Link in Air Travel Airlines have an opportunity to handle customers and do so with elegance. Customer experience remains a missing link in air travel!Dr. Lucy KiruthuAugust 5, 2021
Evolve Insights Major Trends in Customer Experience Leaders hoping to make a difference in how their businesses experience interact with customer must go beyond the talk.Dr. Lucy KiruthuAugust 5, 2021
Evolve Insights How not to manage By experience management, we can learn both how to manage and how not to manage.Dr. Lucy KiruthuJuly 16, 2021
Evolve Insights Streamlining Email Communication There is certainly a need to streamline email communication in many organizations. It is time for our organizations to rethink their use of emails.Dr. Lucy KiruthuJuly 16, 2021
Evolve Insights Customer-Centricity is a Leadership Responsibility Customer-centric businesses are intentional about building their culture around the customer. Do you know what your customers’ needs are?Dr. Lucy KiruthuJuly 16, 2021