5 Customer Service Lessons for Everyday Interactions

By March 3, 2015 March 19th, 2019 Evolve Insights

Every day we have numerous interactions with our customers and our colleagues. These interactions can have either a positive or negative impact. Today I share 5 lessons that make a difference when we interact with one another.

Be Respectful

Jackie Robinson once said “I’m not concerned with your liking or disliking me… All I ask is that you respect me as a human being” Every human being craves for respect; respecting oneself and others is a basic necessity in life. Being respectful is an important aspect in maintaining good interpersonal relationships and it means many different things. It means showing consideration for others, listening to what they have to say, having regard for their space, time and opinions, being sensitive, being courteous and being polite among others. Being respectful shows that we care about how others people feel. When we respect each other we lessen the conflicts and enjoy more harmonious interactions. When we respect ourselves and are respectful, we create a more respective aura around us.

Be Helpful

All around us are people in need of assistance. We should not only be nice to these people but we should also be willing to offer the required assistance. Our willingness or unwillingness to assist is seen in our everyday actions and reactions. Being helpful means being supportive and being accessible, it means being humane and extending help to our colleagues and customers at every opportunity. It means asking “How may I help You?” to those that telephone us or walk into our offices.

Be Honest

In the song Be Honest! Jason Mraz an American singer and songwritter reiterates “I do  not ask for much, just be honest with me!”  When we are honest with ourselves, our colleagues and our customers in our everyday interactions we create trust. Being honest goes beyond not lying, it means that we are transparent and do not keep our colleagues and customers in the dark. It means we own up to our mistakes and that we do what we promise to do. Trust is a key foundation to health interpersonal relations.

Remain positive

Positivity at the workplace is contagious and so is negativity. We have witnessed both positive and negative work environments. The negative environments drain our energy and the positive environments keep us energized. Remaining positive requires that we develop a habit of using positive language during every day interactions and looking for the good in every challenge. If you want to remain positive be passionate about life in general, love what you do and surround yourself with positive people.

Be Grateful

There is so much to be grateful about in life! Several studies show that people who cultivate thankfulness are generally happier and healthier than people who don’t. Being grateful means having a strong sense of gratitude, love and appreciation. Our everyday interactions with our colleagues and customers present a golden opportunity to show our gratitude and appreciation to them.  How often we sincerely say Thank You when interacting with others is a reflection of our gratefulness.
Choose to make everyday interactions more positive this year!

Lucy Kiruthu is a Management Consultant and Trainer and can be reached on lucy@evolve-consultants.com/old or via twitter @kiruthulucy

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