Closing the Strategy Execution Gap

As it appeared in the Daily Nation on February 28th, 2017 Most strategy workshops are stuffed with great ideas. Teams from different departments are eager to see their organizations scale to new heights. During these workshops, participants articulate what needs to be done, how and when it will be done and who is responsible for […]

Why are we still using Internet Services Providers we detest?

As it appeared in the Daily Nation on February 21st 2017 My first experience with an Internet Service Providers (ISPs) was in 2001. At that time, we had a traditional dial up service through the telephone system. That was in the USA where internet penetration then was then reported to be at about 40%. In […]

Do your customers love your business?

As it appeared in the Daily Nation on February 14th, 2017 I visited a mall on Thika road the first Saturday of February and I was stunned by the decorations all over the hallways and shops. The mall had gone an extra mile to remind its customers that February was here and with it was […]

Attracting customers at all Costs

As it appeared in the Daily Nation on February 7th, 2017 A few days ago, I was on Argwings Kodhek Road waiting to make a right turn. As I waited, I noticed a group of people carrying placards. At first, I thought they were protestors but on reading the message on their placards, I noticed […]