Delight Your Customers
at Every Interaction & Watch
your Business Grow!


Customer Experience Strategy at Work!


Your Customer Experience Training
Partner of choice since 2009!


Loyal Customers are Unquestionably
Good for Business


Guided by our 3 core
values, we deliver business
transformation outcomes


Customer Exeperience at Its Best

A collection of 250 short thoughts that will transform your customer experience!


My Motivation is to see our customers excel!


Advisory Services

We support our customers transform their businesses by working together on interventions that lead to desired outcomes. These interventions revolve around developing leaders, making strategy work for you, a focus on the customer and use of data in decision making.

Our Unique Approach

Leadership Development

Leadership Development
  • Ignite Series
  • Coaching Sessions
  • Training

Strategic Positioning

Strategic Positioning
  • Business Modelling
  • Determining Strategic Direction
  • Making Strategy Work

Customer Focus

Customer Focus
  • Strategic Customer Experience
  • Experience Mapping
  • Training


  • Voice of the Customer
  • Employee Engagement Insights
  • Mystery Shopping

Our Unique Approach

We recognize that customers have unique needs. We therefore have a unique approach. We seek to first understand in depth the needs of our customers and custom-make interventions with clear outcomes. In our execution, we align the intervention with the desired strategic direction.

Who we are

We are a business advisory services provider and a knowledge partner committed to supporting businesses reach their full potential. We immerse ourselves in your business, understand your reason for existence, current situation, where you want to go, the intricacies of your industry, your products and services, target customers and the desired business model.

Team Evolve

We have a dedicated team of Evolve Business Consultants to support our customers prepare well for the future. This team is led by Dr. Lucy Kiruthu a seasoned strategy and management specialist.


What We Value

  • Customer Success – We love to make a valuable difference in how our customers run their business
  • Excellence – We strive for excellence in everything we do
  • Passion – We are passionate about what we do and it shows

Our Focus

We work with organizations that need support in their next phase of growth or that are seeking ways to sustain their competitiveness. We work across a wide range of industries and have built expertise in financial services, hospitality, retail, and technology sectors.

Why Partner With Us

We promise fast-tracked interventions that will inspire positive change and steer your organization in the right direction. In so doing, we believe that businesses and livelihoods will be transformed for the better.

Evolve in the Community

On the social front, we believe that our involvement in the community is core to the success of upcoming enterprises. Through a youth mentorship program and a business incubation and acceleration hub we inspire positive change in the society and support startups.

Customer Experience at Its Best

by Dr. Lucy Kiruthu

Get your copy today at  Ksh 500 per copy. Bulk purchase 100 copies for Ksh. 40,000.

Buy via MPESA and have a copy delivered.

  1. Go to M-Pesa menu
  2. Lipa na M-Pesa
  3. Buy Goods and Services
  4. Enter Till No. 532314
  5. Amount: Ksh. 500 + applicable delivery costs.

Delivery within Nairobi – Ksh. 200
Delivery outside Nairobi – Ksh. 350
Delivery by post – Ksh. 50

6. Enter your details below to allow processing and shipping

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About Lucy Kiruthu

Customer Experience and Strategy Expert

Lucy is on a mission to inspire positive change in business and society. Since 1998, Lucy has worked across industries both in management and offering business advisory services.

Lucy is keen on custom-made solutions that build customer-centric businesses and drive performance. Her experiences range from shaping the overall strategy, designing a delightful end-to-end customer experience and developing the team’s competencies.

At SNDBX, Lucy is the Customer Experience Expert.

We’d like to hear from you!

For more information, please contact us with the following details and you will receive a response within 24 hours. Thank You!

Evolve Business Consultants Ltd
SNDBX, Ground Floor, Pioneer Point, Chania Avenue, Kilimani, Nairobi.


Call Us on +254 723 949362

Contact Person: Dr. Lucy Kiruthu – Lead Consultant

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