Customer Experience Strategy at Work!
Customer Exeperience at Its Best
A collection of 250 short thoughts that will transform your customer experience!
My Motivation is to see our customers excel!
We support our customers transform their businesses by working together on interventions that lead to desired outcomes. These interventions revolve around developing leaders, making strategy work for you, a focus on the customer and use of data in decision making.
- Ignite Series
- Coaching Sessions
- Business Modelling
- Determining Strategic Direction
- Making Strategy Work
- Strategic Customer Experience
- Experience Mapping
- Voice of the Customer
- Employee Engagement Insights
- Mystery Shopping
Our Unique Approach
We recognize that customers have unique needs. We therefore have a unique approach. We seek to first understand in depth the needs of our customers and custom-make interventions with clear outcomes. In our execution, we align the intervention with the desired strategic direction.
Who we are
We are a business advisory services provider and a knowledge partner committed to supporting businesses reach their full potential. We immerse ourselves in your business, understand your reason for existence, current situation, where you want to go, the intricacies of your industry, your products and services, target customers and the desired business model.
We have a dedicated team of Evolve Business Consultants to support our customers prepare well for the future. This team is led by Dr. Lucy Kiruthu a seasoned strategy and management specialist.LinkedIn
What We Value
- Customer Success – We love to make a valuable difference in how our customers run their business
- Excellence – We strive for excellence in everything we do
- Passion – We are passionate about what we do and it shows
We work with organizations that need support in their next phase of growth or that are seeking ways to sustain their competitiveness. We work across a wide range of industries and have built expertise in financial services, hospitality, retail, and technology sectors.
Why Partner With Us
We promise fast-tracked interventions that will inspire positive change and steer your organization in the right direction. In so doing, we believe that businesses and livelihoods will be transformed for the better.
Evolve in the Community
On the social front, we believe that our involvement in the community is core to the success of upcoming enterprises. Through a youth mentorship program and a business incubation and acceleration hub we inspire positive change in the society and support startups.
Customer Experience at Its Best
by Dr. Lucy Kiruthu
Get your copy today at Ksh 500 per copy. Bulk purchase 100 copies for Ksh. 40,000.
Buy via MPESA and have a copy delivered.
- Go to M-Pesa menu
- Lipa na M-Pesa
- Buy Goods and Services
- Enter Till No. 532314
- Amount: Ksh. 500 + applicable delivery costs.
Delivery within Nairobi – Ksh. 200
Delivery outside Nairobi – Ksh. 350
Delivery by post – Ksh. 50
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About Lucy Kiruthu
Customer Experience and Strategy Expert
Lucy is on a mission to inspire positive change in business and society. Since 1998, Lucy has worked across industries both in management and offering business advisory services.
Lucy is keen on custom-made solutions that build customer-centric businesses and drive performance. Her experiences range from shaping the overall strategy, designing a delightful end-to-end customer experience and developing the team’s competencies.
At SNDBX, Lucy is the Customer Experience Expert.
We’d like to hear from you!
For more information, please contact us with the following details and you will receive a response within 24 hours. Thank You!
Evolve Business Consultants Ltd
SNDBX, Ground Floor, Pioneer Point, Chania Avenue, Kilimani, Nairobi.
Call Us on +254 723 949362
Contact Person: Dr. Lucy Kiruthu – Lead Consultant
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