As it appeared in the Daily Nation on March 5th 2019 Dr. Lucy Kiruthu The Insurance Regulatory Authority recently launched the 2018-2022 Strategic Plan. One of the outcomes of the plan is to increase the Treating Customers Fairly (TCF) index from 70% to 100%. Every insurance services customer has a story to tell. These stories may be of a fair or unfair treatment. The stories may be of an aggressive sales agent, a mishandled policy renewal, a delayed claim’s settlement or a financial loss prevented through insurance. These stories paint a picture of an insurance industry that has supported customers mitigate risk as well as an industry that has caused some painful moments. What is your story as an insurance services customer? Have insurance companies treated you fairly? Insurance products and services are diverse and unique. Most customers do not seem to fully understand insurance. As a result, there is lots of misinformation about insurance. Furthermore,…
robertMarch 5, 2019