Evolve Insights Be ‘Nice’ to Work With We need more respect and more empathy among colleagues in the workplace. Being nice is not only reserved for those in customer experience.Dr. Lucy KiruthuDecember 20, 2021
Evolve Insights Customer-Focused Accountants Needed Businesses need customer-focused accountants. Accountants who aim to eliminate any pain the customer may be experiencing when transacting.Dr. Lucy KiruthuDecember 20, 2021
Evolve Insights The Power of Consistency Every smart business takes advantage of the power of consistency as a key differentiator.Dr. Lucy KiruthuOctober 25, 2021
Evolve Insights The Evolution of Careers The ongoing evolution of careers is likely to result in workplaces that bear little or no resemblance to the past.Dr. Lucy KiruthuOctober 25, 2021
Evolve Insights The Customers’ Obligation As customers, we have some control over our interactions with businesses. This week, reflect on how to be better customers!Dr. Lucy KiruthuOctober 6, 2021
Evolve InsightsFeatured My Journey in Customer Experience When I reflect on my journey in customer experience, I am overwhelmed with gratitude. It has been a privilege.Dr. Lucy KiruthuSeptember 29, 2021
Evolve Insights Ways to Participate in the Customer Service Week The starting point is to invite your team to generate creative ideas to make Customer Service Week 2021 memorable.Dr. Lucy KiruthuSeptember 29, 2021
Evolve Insights Streamlining Omni Channel Management Omnichannel management is making the end-to-end customer experience smoother and reducing possible friction from the use of different channels.Dr. Lucy KiruthuSeptember 21, 2021
Evolve Insights Business Schools in Africa Lagging Behind The weak link between academia and industry needs strengthening. Are they lagging behind in giving quality business studies?Dr. Lucy KiruthuSeptember 21, 2021
Evolve Insights Tightening the End-to-End Patient Experience Healthcare institutions should be intentional about reducing the pain in the patients’ end-to-end experience.Dr. Lucy KiruthuSeptember 21, 2021