Many Organizations aim to Train their Staff in Customer Service this Year Lucy Kiruthu In a competitive environment, repeat business should be every smart company’s desire. Customers return mainly when satisfied or if loyal both of which are directly influenced by how the staff interact with the customers and with each other. A common skill gap that most staff continue to attest to is customer service. Many seek to find out how best to interact with the customers and with each other. Learning departments in conjunction with line managers have been putting in place comprehensive skills training plans for 2014. In the first week of this year I have received calls from several Human Resources and Customer Service managers who intend to roll out Customer Service training. With millions in training budgets set aside, the next step and usually the most critical one is rolling out the training. If you Google Customer service training you get…
Dr. Lucy KiruthuOctober 24, 2014