Dr. Lucy Kiruthu

Every smart business takes advantage of the power of consistency as a key differentiator.

The ongoing evolution of careers is likely to result in workplaces that bear little or no resemblance to the past.

As customers, we have some control over our interactions with businesses. This week, reflect on how to be better customers!

The starting point is to invite your team to generate creative ideas to make Customer Service Week 2021 memorable.

Omnichannel management is making the end-to-end customer experience smoother and reducing possible friction from the use of different channels.

The weak link between academia and industry needs strengthening. Are they lagging behind in giving quality business studies?

Healthcare institutions should be intentional about reducing the pain in the patients’ end-to-end experience.

Airlines have an opportunity to handle customers and do so with elegance. Customer experience remains a missing link in air travel!

Leaders hoping to make a difference in how their businesses experience interact with customer must go beyond the talk.