What is your Level of Customer Service?

As it appeared in the Daily Nation on July 24th 2018 Lucy Kiruthu Most businesses I interact with think they are providing a “not so bad” customer service. Very few managers and staff alike admit that their service could be dismal. Even if their customers were to rate them as a 7, 6, 5, or […]

Stop Spamming Your Customers

As it appeared in the Daily Nation on July 17th 2018 Lucy Kiruthu Every so often, I unsubscribe from an emailing list or a mass SMS that I never signed up for. Why should any company add someone to their emailing or mass SMS list without their consent? In some cases, there is no option […]

Use Customer Experience to Differentiate your Business

As it appeared in the Daily Nation on July 10th, 2018 By Lucy Kiruthu Is your customer experience the same as that of others in your industry? Is your business using the customer experience to differentiate itself from others? Do your customers find the experience they go through better or worse than that of your […]

Business Lessons we can learn from the World Cup

As it appeared in the Daily Nation on July 3rd, 2018 Lucy Kiruthu Football is a game that some like. Others do not really care about what goes on in the world of football. I may not know much about Kenyan football and I know very little about the European league. However, something excites me […]