Are We Really Creating More Jobs?

As it appeared in the Daily Nation on September 19th, 2017 Every year, millions of youth in Kenya are ready for the job market. Unfortunately, many of these young people take too long to secure gainful employment or to get into self-employment. While some are clear on the path that their career will take, others […]

The Future of Retail

Businesses keep evolving. This is evident across all sectors and retailers have not been left behind. For example, retail stores as we know them today did not exist in the past and are unlikely to exist in the future. Globally, the retail sector continues to advance. It is a sector that is expected to have […]

Smart Companies Continue to raise their Customer Experience Standards

As it appeared in the Daily Nation on September 12th, 2017 Customers’ expectations keep rising. Customers continue to be choosier, more demanding and less loyal. Organizations hoping to survive in the marketplace have no choice but to also raise their standards. Every year for the last two and a half decades, organizations from across the […]

Dear Customer, Please sort out your own packaging!

As it appeared in the Daily Nation on September 5th, 2017 The last time I was on the Mai-Mahiu Maasai-Mara road, one of the main attractions was the plastic bags. It was heart-rending to witness such sights. The areas around the urban areas along the road were most affected. All over and especially in our […]

Three Ways to Spruce up Your Business

As it appeared in the Daily Nation on August 29th, 2017 Business owners, business leaders and everyone is business often plans or strategizes. We plan how to run our business and how to align them to the environment. As businesses planned for 2017, most recognized our country’s elections as a potential external threat that needed […]

Are we sticking together at the workplace?

As it appeared in the Daily Nation on August 22nd, 2017 The workplace is said to be one of the most complex places on earth. The managers and colleagues we work with, our suppliers and partners and the customer we serve all have different personalities and backgrounds. When we are hired, the expectation is that […]

Are we Passionate Enough?

As it appeared in the Daily Nation on August 15th, 2017 As Kenyans, we are passionate about many things. We are passionate about Nyama Choma, others are passionate about football yet others are passionate about their businesses and their jobs. Looking back last week, our passion to participate in the electoral process was evident. Not […]

Insights into Leadership and Service

As it appeared in the Daily Nation on August 8th, 2017 Today is a special day in Kenya. It is a day that we choose our country’s and the counties’ leadership. As we choose these leaders, it is important that we appreciate the connection between leadership and service. This connection is not only important when […]

Jeff Bezos’ Customer Obsession gets him to the top

As it appeared in the Daily Nation on August 1st, 2017 In 2001, I signed up on to purchase used textbooks as I went through an MBA program in the USA. I do not quite remember how I learnt about Amazon. All that I recall is that I no longer needed to buy new […]

Many Work Environments are Toxic

As it appeared in the Daily Nation on July 25th, 2017 Many of us might have a story to tell about a toxic workplace experience. It is easy for us to recognize a work environment where toxicity is customary. A toxic work environment is one characterized by infighting, blame games, witch-hunting, sabotage, drama, negativity, hostility, […]