Making 2018 Count!

As it appeared in the Daily Nation on January 2nd, 2018 2018 is here! Every New Year is an opportunity to make the additional year count. To most, a New Year presents new beginnings while to others it is just another year. Many businesses across the globe prepare annual plans or set objectives that they […]

Closing 2017 on a High Note

How was your 2017? An associate recently asked for my description of the year 2017 in three words. My first instinct was ‘Another Year Gone’. However, on further reflection, I recognized that 2017 was not just another year gone. It was a unique year. It was a year characterized by both the good and the […]

Every Customer Interaction is Priceless

As it appeared in the Daily Nation on December 19th, 2017 Every day, millions of customer interactions happen. These interactions are either face-to-face, via telephone, via email, via social media or on other online platforms. These interactions shape the customers’ perception of our businesses. Most importantly, it is these interactions that determine whether the customers […]

Establishing Credibility in Your Business

As it appeared in the Daily Nation on December 12th, 2017 How Credible is your Business? At a recent strategy workshop, we had an interesting discussion on the subject of credibility both in business and at the personal level. While some of the managers felt that it is daunting to establish credibility in business, others […]

Cultivating the Entrepreneurial Spirit

As it appeared in the Daily Nation on December 5th, 2017 Businesses especially small and medium enterprises all around us are an engine for social-economic transformation. Not only do these businesses provide a livelihood to their owners they also create employment both directly and indirectly. Some of these businesses were started and are owned by […]

Who is the Lowest Price Retailer in Kenya?

As it appeared in the Daily Nation on November 28th, 2017 A few years back, one of the media houses would broadcast price comparisons of a few basic commodities between the four large retail chains. The four large retailers then were Nakumatt, Uchumi, Tusky and Naivas. Ever since, the retail space in Kenya has undergone […]

When the Going Gets Tough in Businesses

As it appeared in the Daily Nation on November 21st, 2017 Sometimes in business, the going gets tough. The more I speak to entrepreneurs and to business leaders, the more I realize that almost every business either has gone through some tough times or is currently going through a tough spell. Tough times could result […]

Is there Hope for Family Businesses?

As it appeared in the Daily Nation on November 14th, 2017 Do you work in a family business? What do you think about the future of your organization? Like many other people, I have had the opportunity of working in a family business. The large company where I worked for almost 2 years already had […]

Are you involving your employees?

As it appeared in the Daily Nation on November 7th, 2017 Employee involvement or engagement is key to business success. This is because employees are at the center of everything that happens in organizations. It is employees that help businesses meet their set objectives. Employees especially those in the frontline often know what is going […]

Working Together for the Common Good

What we say, do, or do not say or do has an impact. This impact could be either positive or negative. In the last few weeks, I have been reflecting on what it is that holds us back from working together. What is it that holds us back from working together for the common good? […]