Blog

Establishing Credibility in Your Business

As it appeared in the Daily Nation on December 12th, 2017 How Credible is your Business? At a recent strategy workshop, we had an interesting discussion on the subject of credibility both in business and at the personal level. While some of the managers felt that it is daunting to establish credibility in business, others […]

Cultivating the Entrepreneurial Spirit

As it appeared in the Daily Nation on December 5th, 2017 Businesses especially small and medium enterprises all around us are an engine for social-economic transformation. Not only do these businesses provide a livelihood to their owners they also create employment both directly and indirectly. Some of these businesses were started and are owned by […]

Who is the Lowest Price Retailer in Kenya?

As it appeared in the Daily Nation on November 28th, 2017 A few years back, one of the media houses would broadcast price comparisons of a few basic commodities between the four large retail chains. The four large retailers then were Nakumatt, Uchumi, Tusky and Naivas. Ever since, the retail space in Kenya has undergone […]

When the Going Gets Tough in Businesses

As it appeared in the Daily Nation on November 21st, 2017 Sometimes in business, the going gets tough. The more I speak to entrepreneurs and to business leaders, the more I realize that almost every business either has gone through some tough times or is currently going through a tough spell. Tough times could result […]

Is there Hope for Family Businesses?

As it appeared in the Daily Nation on November 14th, 2017 Do you work in a family business? What do you think about the future of your organization? Like many other people, I have had the opportunity of working in a family business. The large company where I worked for almost 2 years already had […]

Are you involving your employees?

As it appeared in the Daily Nation on November 7th, 2017 Employee involvement or engagement is key to business success. This is because employees are at the center of everything that happens in organizations. It is employees that help businesses meet their set objectives. Employees especially those in the frontline often know what is going […]

Working Together for the Common Good

What we say, do, or do not say or do has an impact. This impact could be either positive or negative. In the last few weeks, I have been reflecting on what it is that holds us back from working together. What is it that holds us back from working together for the common good? […]

The Internal Service Quality Predicament

As it appeared in the Daily Nation on October 17th, 2017 There is too much talk about service to our external customers but little action. Just a few weeks ago, we witnessed great enthusiasm as organizations interacted with their customers during the Customer Service Week celebrations. Unfortunately, most external service initiatives are short lived. This […]

Does JKIA Provide Delightful Experiences?

As it appeared in the Daily Nation on October 10th, 2017 I had the pleasure of ushering in a visitor to JKIA a few days ago. The young Dutch lady seated next to me was taking time off to volunteer in Africa before joining college. It was her first time travelling out of Europe. The […]

Happy Customer Service Week!

As it appeared in the Daily Nation on October 3rd, 2017 Dear Customer, today I write a very special letter to you. First, I write to you because you are the reason business exist. Secondly, I write to you because this is your week. It is the week when a bank might polish your shoes, […]