The book is a quick read with large prints and is a compilation of 202 short thoughts that make a big difference in how we serve our customers!
Improving the customer experience is one of the reason that prompted Lucy Kiruthu, an experienced and accredited professional in customer service to compile the 202 thoughts on great customer service.
It took her over 10 years to share her best thoughts with her readers in a booklet. Each thought if applied will delight your customers. It does not matter your industry, as long as you are in the business of serving customers this is a must read for you and your team.