Be easy to work with

As it appeared in the Daily Nation on March 27th, 2018 As a business, how easy is it for your customers, partners and suppliers to work with you? As an individual, how easy is it for your manager, your colleagues, your juniors and everyone else to work with you? I believe that being easy to […]

The Evolution of Customer Interactions Channels

Over the last three decades, channels for interacting with customer have grown immensely. Face-to-face interactions and telephone calls are gradually becoming outdated. Slightly over two decades ago, emailing and messaging made inroads. Telephone calls and emails made it unnecessary for customers to physically visit a service provider. Before we decide to visit any organization in […]

What is ailing our SMEs?

As it appeared in the Daily Nation on March 13th, 2018 Small and medium sized enterprises (SMEs) play a pivotal role in driving social economic well-being. Locally, SMEs provide a livelihood to millions of Kenyans. Globally, they are a force to reckon. While some SMEs have matured into large corporates others have chosen or have […]

Everything Business – Leading Your Team to Achieve More

As it appeared in the Daily Nation on March 6th, 2018 Most of us are part of different kinds of teams. These teams are at the workplace, in our businesses, in church, in the community, in school etc. In some of the teams, we are the leaders and in the others, we are the followers. […]