Is Customer Experience Integrated into Your Strategy?

As it appeared in the Daily Nation on June 27th, 2017 Many business leaders are clear about their strategic direction. Many have clearly mapped out how to get to their desired destination. They know the exact road-map that their businesses will take for the next one, two or three years. Most company executives can easily […]

Are Business School Steering Customer Focus?

As it appeared in the Daily Nation on June 20th, 2017 I have met hundreds of Kenyans that have gone through business school both locally and abroad. Many at undergraduate level and others at masters’ levels. I have also been a student and a teacher in business schools. Studied in three and taught in one. […]

The Cold Calling Dilemma

As it appeared in the Daily Nation on June 13th, 2017 Have you ever made or received a cold call? Like many of us, I have received cold calls. I have also made cold calls. In the world of business, cold calling has been around for decades. A cold call is one made where there […]

Have we Built Trust in our Workplaces?

As it appeared in the Daily Nation on June 6th, 2017 Do I trust myself to do the right thing at the workplace? Do I trust my colleague from another department to do their best in a cross-functional team project? Do I trust my staff to do the right thing even when I am away? […]