Customers Have a Choice

As it appeared in the Daily Nation on May 30th, 2017 We live in different times. In almost every sector, customers have a wide choice. New customers choose which services or products to use and which not to. Existing customers choose whether to stay or whether to go look for alternatives. Sometimes, customers choose to […]

SACCOs in Kenya Scaling New Heights

As it appeared in the Daily Nation on May 23rd, 2017 In discussions about financial inclusion, access to credit and encouraging a culture of saving, the vibrant cooperative movement in Kenya has featured prominently. Savings and Credit Cooperative Organizations (SACCOs) are at the center of this movement. In the last six years, I have closely […]

Is an MBA all that important?

As it appeared in the Daily Nation on May 16th, 2017 I often interact with young professionals eager to enroll for a Master in Business Administration (MBA). Some of them usually have a business related undergraduate degree while others are from an entirely different field. My answer may vary depending on where one is in […]

Operational Excellence: The Missing Link in Many Organizations

As it appeared in the Daily Nation on May 2nd, 2017 Many activities go on every day in organizations. These activities vary widely. Some activities are to get new customers while others are to provide existing customers with products or services. Most of the activities that relate to provision of services or to the production […]

The Changing Face of Agribusiness in Kenya

As it appeared in the Daily Nation on May 2nd, 2017 Commercial agriculture also commonly referred to as agribusiness has been around for many years. Globally, agribusiness is at the heart of many livelihoods. In Kenya, universities such as Egerton and Jomo Kenyatta University of Agriculture and Technology (JKUAT) and many other institutions such as […]