Decision-making: Data and Gut Feeling?

As it appeared in the Daily Nation on March 21st, 2017 Every day we make many decisions at the workplace and beyond. Some of the decisions are as simple as shifting the cabinet in the office to a different corner. Others are tough decisions that could have a major impact and that require a thoughtful […]

Why not all training is impactful

As it appeared in the Daily Nation on March 14th, 2017 Every year, companies across the globe spend billions of dollars in training their staff. Staff training also dubbed as learning and development or capacity building is a key strategy in people management. Through training, knowledge is shared, competences are built and productivity is increased. […]

How organizations are transforming their Customer Experiences

As it appeared in the Daily Nation on March 7th, 2017 A great customer experience does not just happen! It takes time and effort to transform customers’ experiences from mediocre to delightful or even from good to great. Many organizations have gone through such transformations and most have had great success. Recently I was having […]