The Power of Listening

As it appeared in the Daily Nation on December 13th 2016   Why is it so hard to listen? Like many of us, I have interacted with persons that are not good listeners. Such conversations are usually not as fruitful as they should have been and end up taking too long. It is often frustrating.  […]

Let us talk about WhatsApp for Business

As it appeared in the Daily Nation on December 6th 2016 Love it or Hate it, WhatsApp has revolutionized how we communicate via instant messaging!  In 2011, a friend based in the USA told me about a new app cheaper than regular SMSs. I thought the name was “What’s Up”, the slang greeting. I soon […]