Is your Frontline in need of sprucing up?

As it appeared in the Daily Nation on November 11th 2014  by Lucy Kiruthu I recently visited an organization whose receptionist seemed to find the many visitors a bother. At yet another reception, the staff taking cover behind the computer had ear phones on possibly listening to some music and not noticing visitors walking in. […]

What does flying on a no-frills airline mean to a customer?

As it appeared in the Daily Nation on November 4th 2014 Lucy Kiruthu When an announcement was made regarding a menu well tacked in the seat pocket, I realized that I was flying a no-frills airline. That was several years ago on a Mesa Airlines / United Express operated flight. I recall a crew walking […]